Studio Policies

Studio Policies

All bookings require a 50% advanced deposit for confirmation

We want to record you! Audio and session file transfer time is billable at normal studio rates.
Advance deposit of $100 for the first hour must be paid. Billed in quarter hour increments.

Money

Booking: 50% deposit is required to book your first session in advance by 7 days. The deposit will be applied to your session or refunded if you cancel more than 48 hours before your session time. If your deposit is not received within 48 hours of your session time, your time may be forfeited to another client. Deposits are non-refundable and failure to show up means not only the loss of the money but the loss of the session time as well. After your session, you are responsible for the full balance due. Paying of the deposit constitutes an acceptance of the rates and policies outlined here.

Payment: You are responsible for all monies due to the studio and shall make payment to the studio as follows: cash, Credit cards, money order or bank certified check. No media will be turned over to you until full payment is made for that day.

Final Payment: The final payment for all work completed is due at the end of the recording session, without exception. No product, whether it be uploads, CD's, DVD's, demos, hard drive transfers, or any other media will be released to the client until the current balance due is paid in full.

Credit Card Payment: We accept all major credit and debit cards including AMEX, VISA, MC, Discover, and Paypal. However, we are charged at minimum 3% to process these types of payments. All prices quoted are for our cash-discounted prices. If you wish to utilize a credit card, the charge is 3% higher.

Responsibility: The person responsible for paying for studio time must sign an agreement and will be held responsible for the actions of all artists and guests he or she brings to any session. The client must show a legal ID with proof of age. If the client is under 18 years of age the client's parent or legal guardian must read and sign this agreement and provide a legal ID, as well as additional proof of guardianship if last names are different, and will be held responsible for all actions and debts of the client.

Equipment Rental: If there is something you need that we do not have available, you may bring it yourself or request we rent it for you at prevailing rates. Any equipment damaged or broken by clients will be repaired or replaced at cost and billed accordingly.

Rentals/Tuning: Piano tuning can be provided with advance notice for $100.

CD & DVD blanks

  • Blank CDR can be provided, for $1 per CD

  • Blank DVD can be purchased for $3

    Production and Talent

  • Producers for all types of projects

  • Custom music beds/jingles/sound effects

  • Studio musicians

  • Announcers: AFTRA/SAG and non-union

  • Music composing, arranging, and scoring

Time

Cancellations: Cancellations after deposits are made result in the loss of the deposit monies and session times.Notice of a client's intent to cancel a session must be received by us no later than 72 hours (3 days) before such session. If notice is not received by us, the client shall be liable for the cost of one half of the time booked. Client's deposit as stated above may be applied by us in partial satisfaction of such liability. Sessions cancelled the same day of the scheduled session will be liable for the total cost of the booked time.

Late policy: You have a 15-minute grace period from the scheduled start time of your session. After the 15 minutes, the session clock will start and will be counted against your studio time. The engineer will then wait another 15 minutes for you. After this 30 -minute period, the engineer will close the studio and consider your session cancelled. You will lose your deposit monies and session time. If this happens, your session time is also made available for re-booking to other clients.

Start Time: The session clock begins at the scheduled session start time that both parties agree upon. If you arrive early and the studio can accommodate an early start, then the session clock will begin at that early start time. If you are late for any reason, you will be charged from the scheduled session start time, with no exceptions. And - please call if you are going to be late!

Studio Time: When possible you may move in and start setting up prior to your start time. If the studio is available and the engineer is not present, there will be no charge until the engineer arrives. Please call the day before your session to determine if an early setup is possible. The clock begins when the engineer starts working with you setting up equipment, getting levels, debugging instrument problems (such as hum, buzz, etc.). If during long sessions you wish to take a meal break, you may do so off the clock. This allows the engineer to work on other projects in the studio or take a break. If you want to work through the meal break to listen to the session, do edits, overdubs, etc., the clock continues to run. The engineer may choose to eat and work at the same time. When you indicate you are finished and the equipment is no longer in use the clock stops. (If a master is being burned, the clock continues to run until the master is finished.) Clean up is on us.

Ending Time: We do our best to be flexible. Often another session is scheduled immediately following yours and in most cases we allow at least 1/2 hour leeway between sessions. If you should require a little more time, we will try to continue and ask the next scheduled appointment if they can wait. However, if this is not acceptable to them, we ask that you be considerate and stop your project and schedule another session. It is always a good idea to estimate the amount of time you will need and schedule accordingly.

Open-Ended Time: If no one is scheduled after you, such as at the end of the day or on weekends, you may continue until you reach your goal or wish to stop. Keep in mind performers and engineers may become fatigued during long sessions, which could affect the quality of your work.

Weekend Scheduling: To arrange to have an engineer present on weekends, a minimum of 4 hours must be scheduled.

Downtime: Cloud City Sound liability with respect to "downtime" of any and all studio sessions as a result from equipment malfunction or availability, personnel, hired musicians, acts of nature or public utility companies, etc., shall be limited solely to the studio time of such booked session; and client(s) agree to hold Cloud City Sound harmless from any and all damages from such "downtime". Cloud City Sound makes no warranties either express or implied other than those contained herein. Cloud City Sound /SuperDigital ltd. shall not be liable for unforeseen or consequential damages of any kind. Should Cloud City Sound be unable to conduct a booked session for any reason, then Cloud City Sound warrants that it shall re-book such at another time that is mutually agreed upon.

How we Compute Hours/Cost: Cloud City Sound computes billings on a per-hour basis for all work occupying the Cloud City Sound recording studio facility. All work with the exception of a handful of unmanned duplication and transfer tasks are billed at the hourly rate prescribed to your particular session. Any task that ties up the studio (studio A or studio B) which you have booked - whether it be tracking, mixing, mastering, editing, recording equipment setup, simple cd-burning, punches, fixes, remixes, voiceovers, etc. - are billed at the prescribed hourly rate. While client load in and load out are not billed, any setup involving an engineer - including microphone/stand setup, session template setup, etc. - is billed normally. In many cases, however, in order to maintain the most efficient uses of the studio, an engineer will be building his session templates, patching, or otherwise doing setup work simultaneous to the artists loading in and setting up themselves. In some cases, and when available, more than one engineer may be required or preferred for tasks such as setup, or otherwise managing very large productions. When this is required, in order to keep client costs at a minimum, and production quality at its best, the Room rate will be billed hourly, and the additional engineer will be billed separately, only for the time requested/required. This option, by design, is to keep client costs as low as possible by providing the most efficient use of the studio as possible. For example, once setup begins, if there is an opportunity to save the client money by having more than one engineer involved (by reducing the overall studio time billed) Cloud City may make this recommendation, or simply provide an additional engineer, billed separately, for this purpose.

We do not differentiate between the various services we provide in the recording studio by differentiating their costs. Some tasks that can be completed without the use of the recording studios, for example, may be billable at a lower rate, although there are few tasks on which we work that do not require the studio. On multiple day sessions, certain tasks can be set to run overnight (such as backup), and to the extent these tasks do not require an engineer to monitor their progress in the studio, these charges will not be billed to the client. However, in many cases, even backups require monitoring or verification of the completion of the task by an engineer in the studio, all of which takes up time in the studio and must be billed. With proper planning, and proper budgeting of time and money, sessions can, and do, come in within budget.

Cloud City Sound has two control rooms with adjoining recording rooms, which are differentiated by size, equipment, and cost. The primary recording suite at Cloud City Sound are considered Studio A. This includes the large control room, large live room, and adjoining isolation booths. Studio B includes a smaller control room, and a small adjoining voiceover room, though its use is limited by its size.

SuperDigital ltd is a large facility, particularly when you take into account the shared studio rooms, duplication offices, and other areas, some of which are shared among uses. While the use of the studio lobby, kitchen, and bathrooms is shared amongst users of both studios, in many cases only one Studio will be operating in full-effect at any one given time.

Some care must be taken during simultaneous use of both studios by two different clients, and we ask that you respect your engineers direction regarding the use of any shared spaces including shared isolation or sound locks, and other communal spaces including the outdoor area, lobby area, and kitchen area.


Hourly Minimums: The hourly minimum does not apply to multiple day, or long-standing client work, nor does it apply to quick fixes, edits, and other work done on a client's project should they need to return following a session to make those changes. The Cloud City Sound minimum hourly booking is only two hours. Often is the case, however, that all but the simplest of tasks tend to exhaust two hours.

Day Lockout Policy: Cloud City defines the term day lockout to mean that the studio is reserved exclusively for the client during the lockout period. No other work will be allowed to take place in any way that shall interfere with the client's locked-out session. When a client makes a lockout reservation, all instrument setups, microphone positioning, preamp/EQ/Compressor settings, patch-bay patches, mix positions, etc. can be left exactly as they are from day-to-day without any disruption nor manipulation by others. Day "Lockouts" are available for all types of session work, including tracking, mixing, mastering, etc. To meet the Cloud City lockout policy, the client must book the Studio they desire for multiple consecutive days in a row, with a minimum average hourly use of eight hours per day. The lockout will be provided at no additional charge to the client provided that they do meet the hourly minimum, on average, across the lockout period. For example, for a three day lockout, the client will be billed a minimum of 24 hours of studio time even should they choose to use the studio for less than 24 hours total during that period of time. Additionally, for example, should you work for twelve hours on day one and only four hours on day two, you will still be provided a lockout, and only be billed for sixteen hours total.

Day Lockout vs. Hourly Billables: Cloud City does differentiate between the hourly charges vs clients wishing to utilize a day lockout. This means that you are billed for the hours that you utilize at Cloud City on an hourly, not daily, basis. Accordingly, securing a lockout does not mean that you may utilize Cloud City and one of our engineers for twelve hours in one day, and only be billed for eight hours. You will be billed for the full twelve hours of time that you utilize in the studio.

Discounts for Extended Lockouts: Extended Lockouts stretching into multiple weeks may be provided some additional discounting, depending on the length and type of use that the client is looking for.

Band member info

Food and Drink Food and drink may be brought into the studio but must be kept away from equipment racks, consoles and piano. Drinks in the Live Room are OK, but must be contained in a screw-top bottle with the top engaged when not being consumed. Food or drink is the artist's responsibility to provide. The studio lounge has a microwave and refrigerator, & dining table. You may bring your own food and beverages and store them in the frige.

No Smoking: Smoking is prohibited on the premises. If you choose to smoke outdoors, please don't litter the sidewalk.

Gear Damaged Due to Willful or Accidental Negligence: If you or anyone in your party breaks or damages anything you agree to pay for it. This includes microphones, headphones, amps, guitars etc. Any damage to the equipment, facility, or instruments, is the clients responsibility and will be billed at full replacement cost, including the man-hours involved in procurement or management of the replacement or repair. For certain uses of the studio, an additional damage-deposit may be required, but whether or not a deposit is required does not limit the total cost of the damages in any way, as all damages even those that exceed any deposit requirement will be billed to the client.

Leaving Gear Behind: If you leave something at the studio we'll do our best to ensure that it's stored safely. However, we cannot be held responsible in the event that your gear is damaged through unwillful occurrence (water damage, theft etc). By booking time with us you agree that SuperDigital Ltd. is not responsible for loss or damage to gear left behind due to such events. Clients assume all risks associated with storing, on or off the premises of Cloud City Sound /SuperDigital Ltd., or Cloud City Sound /SuperDigital's use of, any and all sound recordings, video recordings, digital data in any storage format including but not limited to audio, video, smpte, midi, or other file types, or equipment of any kind or nature and shall hold "Cloud City Sound / SuperDigital" harmless from any and all damage that might occur to said articles for any reason.

Restricted Recordings: We respect the intellectual property rights of all artists. We reserve the right to cancel your session, and return your deposit, if we believe you are infringing on the copyrighted material of others. Mechanical licenses are required prior to manufacturing. At your request we will explain how to obtain mechanical licenses from the appropriate sources.

Backup & Storage

Backup DVD: if you'd like to maintain your original master recordings after the recording session make sure to purchase a backup DVD of the ProTools session immediately after the session - otherwise they may be permanently lost - this means that you will not be able to edit or work with the recording you made in the future!

Backup: Digital usage and storage have become major issues for studios and clients. Due to the unreliable nature of this digital world, We cannot guarantee the safe use or storage of digital audio files data. We strive to do our best with audio file manipulation and storage, but there are many things out of our control. For example there are often "bugs" in operating systems and attendant software; hardware components that suddenly become defective in hard drive power supplies and IC boards; glitches in the operations of complex computer functions, etc., that can cause losses in data. Although such losses are infrequent, Cloud City Sound / SuperDigital ltd. accepts no liability for the usage or storage of any data or audio files.

It is necessary for every client to provide backup for digital audio file storage. There are several ways to do this:

  • Purchase a hard drive that audio and session files may be stored on.
    Bring your own studio compatible hard drive(s) to the session.
    Purchase blank compact discs or DVDs from us for archiving any files that may have been originally stored/used on an in-house drive.

Backup drives are encouraged! We strongly advise that you buy or provide a second hard drive for backing up all important audio files in the event the primary drive(s) in use should fail for any reason. This should be done throughout your studio session. This is similar to backing up any important data files in any business, typically on a daily or timed basis as many software programs automatically do, to hopefully be protected if anything were to happen to the primary storage or use of such data. Again we strongly advise you maintain a backup storage solution for all important files. We will not be responsibile for any losses of data during use or during storage of any such files. We recommend you instruct the recording engineer to backup your data at close intervals throughout your session to your secondary back up solution such as a second hard drive. We advise you to then take your hard drives, DVDs or compact discs with you upon departure from the studio. You may leave the above items at your own risk and peril if you choose to do so. Failure to make the above arrangements will result in your audio and session files being unavailable for use. Cloud City Sound/ SuperDigital ltd. assumes no responsibility and makes no representations either express or implied regarding safety and replacement of any hard drives, master or other audio files, or any type of recordings.

Hard Drives Available for purchase in our adjoining pro audio store.

Retain a backup of your session files after every session is over. it will be necessary that you bring or purchase a hard drive from SuperDigital ltd. It is a small price to pay for long term access and guaranteed backup of your work. Our computers read USB 2.0, Firewire 400 & Firewire 800. SuperDigital ltd bears no responsibility for data that the client chooses not to have backed up by a secondary device in the event of a drive failure. Additionally, upon departing Cloud City with the backup, it is the client responsibility to check for corrupt data immediately upon receiving the hard drive to verify that the drive contains everything that they need and the drive and data is intact, in completely working condition. Cloud City can retain the original information for some days following your session, but it is up to the client to request this in advance. Hard drives can fail, so it is always a good practice to maintain two physical backups of all necessary data, and verify that BOTH have all of the data that you need in an uncorrupted format.

It is best practice to backup after each day of session work. For multi-day lockout sessions the engineer can leave the backup process running overnight. To the extent the client does not wish to retain a backup of his material after all session work is completed, it is still a good practice to utilize external backup throughout the course of the session, and to keep the backups offsite. If the client does not wish to pay for any backups, the client accepts the risks. The engineer may require at least redundant locations inside the computer, or on a Cloud City hard disk due to the chance of hard drive failure but Cloud City Sound / SuperDigital shall be held harmless.

We advise you to then take your hard drives or discs with you upon departure from the studio. You may leave the above items at Cloud City at your own risk and peril if you choose to do so. Failure to make the above arrangements will result in your audio and session files being unavailable for use. Cloud City Sound /SuperDigital ltd. assumes no responsibility and makes no representations either express or implied regarding safety and replacement of any hard drives, master or other audio files, or any type of recordings.

Exact copy provided: Client agrees that all materials have an exact copy stored off site in client's possession and Cloud City Sound /SuperDigital is being provided a copy to work on. We have no liability for storage of client projects. In any event, "Cloud City Sound / SuperDigital's" liability shall be limited to the replacement cost of an unrecorded tape or hard drive of comparable value.

Hold Harmless: Cloud City Sound /SuperDigital ltd accepts no liability for talent payroll, royalities, or any & all liability claims for "lost revenue" due to your project taking more time than you estimated, etc.

Independent Engineers

Your recording engineer personnel are all independent contractors, and have provided their own specialized equipment in this process. Cloud City Sound is not responsible for makegoods or any claims resulting from the work that independent engineers/contractors do for your project.

By doing business with us you agree to these terms and policies.

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SuperDigital Ltd.